Client Satisfaction

At Design, your satisfaction with our service and our industry leading standards of engineering excellence is what drives us forward. You provide us with continuous feedback on client satisfaction so we can deliver our standard of excellence to you. Our client services follow-ups and surveys are a formal opportunity to let us know how we measure up to your expectations.

We will ensure your satisfaction with the experience at Design throughout the life of the project. It is important to us that your service experience has been exceptional, which is why we wish to make you aware of the Client Satisfaction Index rating.

Referring to the beside index, anything less than a ‘satisfied’ rating for you is a fail on our behalf. If you are completely satisfied with our service, please score a 10 out of 10 for us. If you feel we have areas to improve, please let us know.

So at any time, please feel free to contact our Quality Assurance team member, Rachel Connelly directly to provide feedback or alternatively complete our quick survey, so that we can improve on what we are doing well and on any areas in which we do not meet your expectations.

We look forward to continuing to provide you with excellent services and support. As a Design client you have our commitment to support you when and where you need us. Your problems become solutions as we ensure your vision continues throughout the life of a project.

Please click here to fill out our Client Satisfaction Survey, or get in contact with us here.  

Client Satisfaction Survey